Our Terms and Conditions of Use

Legal Information & Notices

Agreement to Terms of Use

Term of Service

This is our Terms and Conditions of Use (the “Terms of Use”) apply to SimUnlockPhone web site located at www.simunlockphone.com and its subdirectories and subdomains ”our / the site” and applies to all users of and visitors to the site ”you”. Please read carefully these terms of use before you begin to use this site. By using the site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from accessing and using, contributing to the site.

www.simunlockphone.com reserves the right to change, modify add remove portions of these Terms of Use at its sole discretion. It is your responsibility to check periodically these Terms of Use for changes.



All content (Text, code, apps, picture..) posted on www.simunlockphone.com and its subdirectories and subdomains belongs to it’s owners, copying or reusing this data is a crime and it will result i penalties or law sue to ones who try that.

Clients Responsibilities

  1. Client need to have clear knowledge of service he have needs of.
  2. Client need to know if his phone is unlocked or locked on the service provider he have needs of.
  3. Client need to know if somebody tamper it with his phone, somebody trying to unlock the phone with false codes. If yes we need video from the case to make further decisions.
  4. Client need to know the state of his phone like Blocked, Blacklisted, Stolen, Already Unlocked, Compatible with the network you want to use or if somebody tamper it with his phone and now the cell phone is Hardlocked – it means previously used false codes for unlock and attempted to unlock the phone because the phone do not have infinite times for trying to unlock.


The delivery timeframe given next to every product is a “best-effort” estimate. If we cannot unlock within 48hrs you will receive an email from our support with
an explanation and estimated delivery period. Unfortunately we cannot guarantee a 100% unlock rate. We aim for 95% and try to
be as transparent and honest as possible (Read More about our Team Goals). Our goal is 100% satisfied customers – in the 5% of cases where we can’t unlock, we
refund the buyer. Please read our Refund Policy in detail.

Canceling the Order

When you complete the order it is not possible to Cancel, Modify or to gain a refund for that matter so please be accurate when you are deciding on which provider you are making the order.

Refund Policy

30 Days Money Back Policy

We will not Refund if:

  1. If Client is not aware or do not obey our Clients Responsibilities in ”Clients Responsibilities” stated above on this page and still make an order and the outcome is not the desired one, will not receive Refund for it.
  2. If Client provide incorect IMEI number for the order and still make an order, will not receive Refund for it.
  3. If Client do not provide video proof that the Unlock code is not working or the video material is not clear to see or is not 720p HD at least, will not receive Refund for it.
  4. If your phone does not support GSM connection, and still make an order, will not receive Refund for it.
  5. If the client make an error and buy wrong product, will not receive Refund for it.
  6. While client waits for his code to arrive he decide to cancel the order will not receive Refund for it.

We will Refund if:

  1. If client make an order and we cannot deliver your unlock code, we will refund you.
  2. If client provide us proper video prove quality 720p HD at least, clear to
    see How our unlock code does not work, we will refund you. .
  3. If order delivery is late for more than 20 days of the estimated delivery
    period we will refund you. We ask our customers to have patience in such cases.
    We aim for 100% satisfaction.

Terms and conditions

The following are the Terms and Conditions relating to all orders placed with Sim Unlock Phone. Upon ordering from us or one of our authorized resellers/retailers you confirm your agreement to these Terms and Conditions.


1.1 The service of sourcing and supplying any unlock solution begins at the point payment has been received from a customer by us via PayPal or Stripe.com, or purchased from our authorized resellers/retailers. Any timeframes stated are a calculation of the previous week’s unlocks and are given as a guideline, NOT a guarantee.

1.2 We offer IMEI unlocking services AKA IMEI database whitelisting AKA “factory unlock”.

1.3 We offer network lookup services.


2.1 Due to the nature of our supply chain, it is not possible for customer’s to cancel the service once we have put an unlock request into our suppliers. You may cancel prior to that time. We reserve the right to charge you a reasonable Administrative Fee if you cancel after 24hrs in compliance with the EU Distance Selling Directive.


3.1 All of the services offered on this website are entirely legal in Europe and North America (see 3.2). If you are ordering from outside of these two continents, please check your local jurisdiction before ordering.

3.2 For US network locked phones manufactured before January 26th, 2013, you may still legally unlock in accordance with the current provisions of Section 1201 of the Digital Millennium Copyright Act.

It may however be unlawful to unlock certain US mobile devices that are manufactured after January 26th, 2013 unless you have permission from your telecommunications service provider. Please find more details at http://infojustice.org/archives/31815 .

We or our resellers/retailers will not be held liable or responsible if you place an order for an unlock code for any US service provider locked cell phone that was manufactured January 26th, 2013 or later. If you make a purchase from us directly, or from any affiliated website such as our authorized resellers/retailers you accept full responsibility for complying with all local, national, and international laws.


4.1 It is assumed that the customer has read the information on this website, and in particular these terms and conditions.


5.1 It is the customer’s responsibility to check the compatibility of their phone with the network they intend to use once unlocked.

5.2 If the customer’s intent is to use a UK network after performing an unlock, they should first ensure that the phone they are unlocking has not been reported lost, stolen or abused by entering the IMEI at http://www.checkmend.com/uk .

Lost, stolen and abused phones are barred/blocked in the UK once reported and cannot be used on any network once this occurs.


6.1 All prices and delivery times are as quoted. Delivery times are guidelines set by the relative networks.

6.2 These delivery times are variable and can decrease as well as increase without notice – this will apply to all unlock providers as well as us – when your unlock is in progress and submitted to the supplier we will immediately notify you of any changes to delivery times and keep you informed right up to the point of unlocking.


Your purchase will appear on your card statements as dalpay.is, or
SimUnlockPhone (when using Stripe.com or PayPal.com).

Your card issuer may charge you an international service fee. It is not charged by Digital Solutions Team LLC, PayPal, Stripe.com or DalPay. Refer to http://www.intlservicefee.com

All of the products on our websites are covered by our 100% Money Back Guarantee. We provide such a guarantee to give honest customer’s the reassurance that the product they are ordering will be delivered in good faith and will be fit for purpose.

In order to protect the legitimacy of this guarantee for all parties concerned, the guarantee itself is subject to the following terms;

7.1 Guarantee does NOT apply where phone appears as BLOCKED once unlocked (For example phones are blocked in the U.K. if reported lost, stolen or abused).

7.2 Guarantee applies only if our attempt to unlock your iPhone returns an ‘unavailable’ report to our server from the unlock supplier/network.


8.1 Completion of the unlock process is made by email notification to the email address provided, simple instructions to complete the unlock procedure by for example connecting to iTunes is contained in the email.


9.1 No changes can be made to orders which have been fulfilled and the unlock processed with the supplier, but where customer error has occurred in relation to the provision of data about the phone. Nor can refunds be provided in this instance.

9.2 In circumstances where an order is yet to be completely fulfilled and customer has provided incorrect data, we will endeavour to cancel any existing order and replace it with new order details.

If we are able to cancel the existing order successfully, the delivery time of any such new order will be from the point of change and not from the point of the first sale being processed.

We cannot guarantee cancellation. If we are unable to cancel the order, the customer would be required to re-order with correct details. We may provide an unlock ‘credit’ in that case, or require a fresh order to be paid for, at our sole discretion.


10.1 It is not necessary to restore your phone unless you have a jailbroken device, in which case the jailbreak must be removed prior to unlocking. We cannot advise on jailbreaking a device.

10.2 customers who have a jailbroken phone prior to unlocking are strongly advised to make sure that their ‘Contacts’, ‘Messages’ and any other important data is properly backed up (for example synced with iTunes for iPhones) prior to attempting any unlocking procedure. We will not accept responsibility for the loss of customer data should this occur for any reason.


11.1 We will always endeavour to take reasonable care to ensure that all of your personal details provided to us are stored securely using standard industry practices.

11.2 Your personal details will only ever be kept for the purposes of processing your order(s).

11.3 We will never pass any of your details on to a 3rd party without your prior consent unless required for you to purchase.

11.4 We do not store customer payment card details, you enter these directly onto the secure pages of our payment provider(s) (such as PayPal or Stripe.com) or directly with our secure online resellers/retailers. These are all Level 1 Service Providers under 12.8 of the PCI DSS.


12.1 We reserve the right to terminate the order of any customer who demonstrates any form of verbal abuse or aggression towards any member of our staff either verbally or in writing. All communication will be terminated with such customer’s and all correspondence forwarded to our legal department. Any such customer would also forfeit their right to a refund in this instance.


13.1 We will not tolerate any attempts to obtain our services by fraudulent means. We report all such attempts to defraud our company to the relevant credit reference agencies and the competent authorities.

13.2 To combat fraud, we are obliged to log the IP addresses of customer computers at each and every stage of the buying and delivery process.

13.3 Any attempts to defraud our company are passed on to our dedicated Debt Collection and Fraud Department. We already work closely with a variety of Global Debt Recovery agents worldwide to successfully prove that our services have been digitally delivered in cases of fraud or mis-claims of ‘non-receipt’. We are able to successfully recover monies in cases where payment has been reversed or charged back.

13.4 In case of any chargeback, the associated IMEI will be blacklisted in the iTunes database, preventing it from working on all networks worldwide. This is PERMANENT.


14.1 If a phone is reported lost or stolen (or abused), it may well be ‘Blacklisted’ (also known as ‘Blocked’ or ‘Barred’), preventing it from ever being used again in the UK on any of the major networks. It is not possible to find out if a ‘SIM Locked’ or ‘SP Locked’ phone has been ‘Blacklisted’ from any particular network or all major networks without first performing the ‘unlock’ procedure using our services.

Therefore, if we undertake an unlock and you find out the phone is in fact logged as lost, stolen or abused, we cannot then refund your payment. We cannot legally make a ‘blacklisted’ phone work again. (See articles 5.2 and 7.1.)


15.1 The domain name ‘www.simunlockphone.com’, the website at the domain name, and all associated information is owned and operated by SimUnlockPhone Team.

15.2 All 3rd party brands and logos are the registered trademarks of their respected owners. This website is not affiliated or part any of the network operators or phone manufacturers detailed on our websites.

15.3 We and our authorized resellers/retailers will not be held responsible for any loss of data that may result whilst attempting to unlock your phone using any of our unlocking procedures.

15.4 We will not be held responsible for a carrier re-locking an IMEI for any reason.

The above conditions are in addition to your statutory rights which are not affected.


Terms and Conditions Last Changes: January 29, 2020